Refund Policy

Effective Date: 20th November 2024

Thank you for purchasing tickets to see Mizizi Yetu live! We're excited to have you join us for our events. Please read our refund policy carefully to understand your rights regarding ticket purchases.

1. Event Ticket Purchases

All ticket sales are final. However, we understand that unexpected circumstances can arise, so we've outlined the following guidelines for ticket refunds:

  • Event Cancellations: If an event is canceled and not rescheduled, ticket holders will receive a full refund. Please allow up to 21 business days for the refund to be processed back to your original method of payment.
  • Event Rescheduling: If an event is rescheduled, your ticket will remain valid for the new date. If you are unable to attend the rescheduled event, you may request a refund within 7 days of the new event announcement.
  • Refund Requests: Refunds for any other reason (e.g., personal schedule conflicts, change of mind) are not accepted.

2. How to Request a Refund

If your event is canceled or rescheduled, you will be notified via email with instructions on how to request a refund.

For any refund inquiries, please contact us at [email protected] with your order number and a brief explanation of the issue. We will respond within 7-14 business days.

3. Ticket Transfer and Resale

Tickets purchased from Mizizi Yetu may not be resold or transferred to another individual without prior approval. Any tickets that are sold or transferred without approval may be voided, and access to the event will be denied.

4. Lost or Stolen Tickets

We are not responsible for lost or stolen tickets. Please ensure you keep your ticket details in a safe place. If you have any issues with lost or stolen tickets, please contact us immediately at [email protected] , and we will do our best to assist you.

5. Contact Us

If you have any questions or concerns regarding our refund policy or your ticket purchase, please don't hesitate to reach out to us at:

Email: [email protected]

Phone: +254792949445

or via our social media channels. We're here to help!