Terms of Use

Effective Date: 20th November 2024

Welcome to Mizizi Yetu ("we," "our," or "us"). These Terms of Use ("Terms") govern your access to and use of the Mizizi Yetu website ("Website") and services, including purchasing tickets ("Tickets") for events ("Events"). By accessing or using the Website, you agree to comply with these Terms. If you do not agree to these Terms, please do not use the Website.

1. Acceptance of Terms

By accessing, browsing, or using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. We reserve the right to modify, update, or change these Terms at any time, and any such changes will be posted on this page. You are responsible for reviewing these Terms periodically to stay informed about any updates.

2. Eligibility

To use the Website and purchase Tickets, you must be at least 18 years of age or the legal age of majority in your jurisdiction. By using the Website, you represent and warrant that you meet the eligibility requirements.

3. Ticket Purchases

  1. Ticket Availability: We offer Tickets for a wide range of Events. Availability of Tickets is subject to change based on Event schedules, demand, and other factors. All sales are final, and we do not issue refunds except as outlined in our Refund Policy .
  2. Payment: You agree to pay for any Tickets you purchase via the Website at the prices listed at the time of your order. Payments will be processed through secure third-party payment processors. You authorize us to charge your credit card or other chosen payment method for the total cost of your order, including any taxes, fees, and applicable charges.
  3. Order Confirmation: Once your payment is processed, you will receive a confirmation email with your Ticket details. If you do not receive this email, please contact our customer support team for assistance .
  4. Ticket Delivery: Tickets may be delivered electronically (e.g., via email) or physically, depending on the Event. You agree to provide accurate and up-to-date contact information for delivery purposes.

4. Event Changes and Cancellations

  1. Event Changes: Event organizers may alter the Event date, time, location, or lineup. We will make reasonable efforts to notify you of any changes, but we cannot guarantee that such notifications will be received in time.
  2. Event Cancellations: In the event of a cancellation or rescheduling of an Event, we will follow the Event organizer's refund or rescheduling policy. Any applicable refunds will be processed according to the terms set forth by the Event organizer. We are not responsible for any changes or cancellations made by the Event organizers.

5. Refunds and Exchanges

  1. Refund Policy: Refunds will be issued only in accordance with our Refund Policy or as required by law.
  2. No Exchange Policy: All Ticket sales are final. We do not offer exchanges or cancellations, except in cases where the Event is canceled or rescheduled, as specified in the Event organizer's policies.

6. Prohibited Activities

You agree not to:

  • Use the Website for any unlawful purpose or in any manner that could damage, disable, overburden, or impair the Website.
  • Attempt to gain unauthorized access to any portion of the Website, including other accounts, systems, or networks connected to the Website.
  • Resell or distribute Tickets for Events at a markup or in violation of any applicable law or regulation.
  • Use the Website to harass, abuse, or harm other users.

7. Account Security

If you create an account on the Website, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account. You agree to notify us immediately if you believe your account has been compromised.

8. Disclaimers and Limitation of Liability

  1. Website Availability: We do not guarantee that the Website will be available at all times or without interruption. We are not responsible for any downtime, outages, or other issues that may affect your ability to access or use the Website.
  2. Event Risks: We are not responsible for any injuries, damages, losses, or other issues that may occur during or as a result of attending an Event. You assume all risks associated with attending Events, including but not limited to personal injury, property damage, or theft.
  3. Limitation of Liability: To the fullest extent permitted by law, Mizizi Yetu and its affiliates, partners, and service providers will not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of the Website, the purchase of Tickets, or attendance at Events.

9. Privacy and Data Collection

Your use of the Website is also governed by our Privacy Policy , which outlines how we collect, use, and protect your personal information. By using the Website, you consent to the collection and use of your information as described in the Privacy Policy .

10. Governing Law and Dispute Resolution

These Terms will be governed by and construed in accordance with the Laws of Kenya, without regard to its conflict of laws principles. Any disputes arising from or related to these Terms will be resolved through binding arbitration, except for claims related to intellectual property rights, which may be filed in a court of competent jurisdiction.

11. Indemnification

You agree to indemnify, defend, and hold harmless Mizizi Yetu, its affiliates, officers, employees, and agents from any claims, damages, liabilities, or expenses arising from your use of the Website, violation of these Terms, or infringement of any third-party rights.

12. Miscellaneous

  1. Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
  2. Entire Agreement: These Terms, together with our Privacy Policy , constitute the entire agreement between you and Mizizi Yetu with respect to the Website.

13. Contact Us

If you have any questions or concerns about these Terms or our services, please contact us at:

Email: [email protected]

Phone: +254792949445